Sales Lead- Key Holder

The Sales Lead is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions

FUNCTIONAL RESPONSIBILITIES:

1. Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines.

2. Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.

3. Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.

4. Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential

5. Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on operational policies regarding payment and exchanges, and security practices.

6. Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.

7. Supports and administers receipt and dispatch of inventory and supplies according to company policy.

8. Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.

9. Builds and maintains a solid customer following through clienteling and wardrobing

10. Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management

11. Participates in and facilitates visual directives including monthly store sets and merchandise replenishment.

12. Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.

13. Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.

14. Other duties as assigned/required.

QUALIFICATIONS:

1. Must be 18 years of age or older

2. High school diploma or equivalent

3. Minimum 3 years prior retail or sales management experience preferred

4. Excellent communication, verbal and written skills

5. Able to travel to stores throughout the district

6. Excellent customer service skills

7. Knowledge of administrative aspects of store operations

8. Communicate with customers, standing and maneuvering around sales floor and stockroom, operate register, lift and carry 30 pounds, hand / fold merchandise, climbing, reaching, pushing / pulling

9. Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

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Sales Associate

The Sales Associate is primarily responsible for ensuring a great customer experience and maximum profitability. Performs various sales and register transactions and aids in controlling shrink through customer interaction.

FUNCTIONAL RESPONSIBILITIES:

1. Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.

2. Performs various sales and register transactions including ringing purchases, processing of cash or credit payments and counting money.

3. Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on policies regarding payment and exchanges, customer service, security practices, and other applicable operations.

4. Maintains knowledge of current sales and promotions; maintains pricing and visual standards.

5. Builds and maintains a solid customer following through clienteling and wardrobing

6. Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.

7. Participates in visual directives including monthly store sets and zone maintenance.

8. Other duties as assigned/required.

QUALIFICATIONS:

1. Must be 18 years of age or older

2. High School diploma or equivalent

3. Retail or sales experience preferred

4. Excellent communication skills

5. Excellent customer service skills

6. Strong organizational skills and ability to multi-task in a fast-paced environment

7. Communicate with customers, Associates, and Management; wear / communicate with headset; stand and maneuver around sales floor and stockroom; operate register; lift and carry 30 pounds; hang / fold merchandise; climb, reach, push / pull, and clean

8. Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required

ABOUT CHICO'S FAS

Chico's FAS, Inc. is a cultivator of brands serving the lifestyle needs of fashion-savvy women 30 years and older. Our brand portfolio currently consists of three brands: Chico's, White House Black Market and Soma. Our brands are all specialty retailers of private label women's apparel, accessories and related products. Currently, we operate over 1,450 boutiques and outlets throughout the U.S. and Canada, as well as an online presence for each of our brands.

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